Refund & Return Policy

At Savana Audiobooks, we sell digital audiobooks — intangible goods delivered electronically. Due to the nature of digital content, our return policy differs from physical goods:

• Once an audiobook has been streamed, the sale is considered final and non-refundable.
• If you have not yet accessed the audiobook after purchase, you may request a refund within 7 calendar days from the date of purchase.

In accordance with the Consumer Affairs Authority Act No. 9 of 2003 (Sri Lanka), you are entitled to a remedy if the digital product is defective:

• If an audiobook file is corrupted, incomplete, or otherwise unplayable, contact us immediately at savana.audiobooks@gmail.com.
• We will investigate and, if the defect is confirmed, provide either a replacement file or a full refund at your preference.
• Please include your order reference, the audiobook title, and a description of the issue.

When your refund is approved, we will initiate a refund to your original method of payment:

• Refunds are returned to the original payment method used at the time of purchase (credit/debit card or other payment method).
• Once initiated, the refund processing time depends on your payment provider: typically 5–10 business days for the amount to appear in your account.
• The refund amount will be the original purchase price, excluding any non-recoverable payment gateway or processing fees.
• If the original payment method is no longer valid or available, we will contact you to arrange an alternative refund method.

The following are not eligible for refunds:

• Audiobooks that have been partially or fully streamed.
• Audiobooks purchased as part of a promotional bundle or discounted campaign, unless defective.
• Gift purchases where the recipient has already redeemed or accessed the audiobook.
• Refund requests submitted more than 7 days after purchase (for unaccessed titles) or more than 30 days for defective file claims.

We do not offer direct exchanges of one audiobook for another. However, if you purchased the wrong title by mistake and have not accessed it:

• Request a refund within 7 days as described above, then purchase the correct title separately.
• Contact our support team and we will assist you through the process.

If you believe an unauthorized purchase was made using your account:

• Notify us within 48 hours of the transaction.
• We will temporarily suspend your account, investigate the transaction, and issue a refund if fraud is confirmed.
• You are responsible for maintaining the confidentiality of your account credentials. We are not liable for purchases made through an unsecured account.